Complete user manual
9 sections covering everything from your first login to advanced AI workflows.
1.Getting started — first 5 minutes
Selva Seller Agent is an Amazon dashboard our team operates for you. You receive a unique share link — keep it private — that opens your live dashboard with all the data and actions.
Steps
- Open the share link we sent you via Telegram or email.
- You'll land on the «Today» tab — your one-page snapshot of the account health.
- Use the top nav to switch between 7 groups (Today · Summary · Catalog · Finance · Growth · Ads · Competition).
- Star any view to pin it to «My views» at the top.
- Open the chat widget (bottom-right) to ask the AI agent anything about your data.
2.«Today» tab + Smart Alerts
The «Today» tab is your daily entry point. It shows account health with a traffic light, restock recommendations, and unresolved critical alerts. Every metric comes with a suggested action — we don't show you data without telling you what to do.
Alert types you'll see
- Hijacker detected: Someone is selling on your Buy Box. Click → opens the Hijacker Resolution Workflow.
- Buy Box lost: You no longer own the Buy Box for an ASIN. Review price + offer.
- Stock critical: Less than 14 days of inventory. Order replenishment.
- ACOS spike: Ads cost rose >30% week over week. Review keywords + bids.
All alerts are also pushed to our Telegram bot Qosco. We action them on your behalf and only escalate to you when needed.
3.FBA Reimbursements — how it works
Every 6 hours, 8 detectors scan your Reports API data for reimbursement opportunities: customer-returned-no-unit, replacement-no-return, removal lost/damaged, inbound discrepancy, damaged-in-FC, fee overcharge, and disposed customer-damaged returns.
The flow
- Detector finds a candidate → creates a «draft» with the case subject, body and amount.
- Selva team reviews it and approves via Telegram inline button.
- Approved draft is filed manually in Seller Central (no bot impersonation, full TOS compliance).
- You see «filed» status and amount in your dashboard tab «Finance → Reimbursements».
Reference: Amazon Andes recovered $7,427.91 in 313 transactions within 24h of activation.
4.Hijacker Resolution Workflow
When an unauthorized seller appears on your Buy Box, a hijacker case opens automatically. The workflow has 5 steps that we run for you.
The 5 steps
- Detected: New seller on your ASIN. We capture seller name, ID and timestamp.
- Classified: We check your whitelist. If it's an authorized reseller → close. If not → escalate.
- Cease & Desist: Claude AI drafts a legal C&D letter (~2,000 chars) with your trademark info.
- Reported: Violation Report is generated and submitted to Amazon Brand Registry.
- Resolved: Cron tracks hourly. When hijacker disappears → auto-resolve and notify you.
Got resellers we should whitelist? Tell us via chat or Telegram — we add them so they never trigger an alert.
5.Listing Studio v2 — optimize a listing with AI
A 5-step wizard that optimizes any of your listings using Claude AI + competitor data + your high-converting keywords. You stay in control of the final published version.
The wizard
- Pick the ASIN you want to optimize (or paste a competitor ASIN to mirror).
- Claude generates title + bullets + description scored against high-converting keywords.
- Review and edit any section. The competitor comparator shows what they're doing.
- Export 5–8 image prompts to paste into ChatGPT / GPT-Image. Generate the images, then upload them back.
- Click «Push to Amazon». A Telegram approval lands on Selva — once we OK, the listing is published via SP-API.
6.Product Research — Cerebro · Magnet · Black Box · Trendster
4 tools that close the gap vs Helium 10 for keyword and product research.
- Cerebro: Paste an ASIN → see the keywords it ranks for + monthly volume. Use it to mine your top competitor's keyword list.
- Magnet: Type a seed keyword → get 20 derivative keywords with volumes. Find long-tail variations buyers actually search.
- Black Box: Filter the Amazon catalog by reviews / BSR / price / category. Use it to discover products to source or competitor brands to study.
- Trendster: Type a keyword → 12-month demand trend chart + verdict UP / DOWN / STABLE based on Google Trends. Know if a niche is rising before sourcing inventory.
7.Profits per SKU — upload your COGS
Revenue alone lies. Profits per SKU = Revenue − Amazon fees − COGS − Ads spend. This is what tells you which SKUs to scale and which to discontinue.
Two ways to load COGS
- CSV upload — Profits tab → «Upload COGS» → drop a CSV with columns sku, cost_usd (one row per SKU).
- Manual — click any SKU row → edit COGS inline.
Default Amazon fee assumption: 15% commission + $4.50 FBA fee (override per SKU if your real rate differs).
8.Chrome Extension — X-Ray on Amazon
Browser overlay shows Selva data without leaving Amazon: keyword volume + suggestions on SERP, ranked keywords + hijacker check on product page, one-click capture to Listing Studio.
9.FAQ
Where do I get my share-token?
We send it to you when you sign up. To re-issue, ask via chat or email contacto@selvagencia.com.
Is my Amazon login safe?
Yes. We use the official Amazon Selling Partner API (SP-API) via OAuth — we never see or store your Seller Central password. Tokens are encrypted with Fernet AES-128 + HMAC.
Can I cancel anytime?
Yes. Monthly subscription with no commitment. Cancel from Whop billing portal.
What happens to my data if I cancel?
Retained for 30 days then deleted. You can request a full data export anytime.
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